Support

How do I add a sleep entry?

From the home screen, tap the Sleep tile and then "Add". You can mark a sleep as ongoing (in progress) or set a specific start and end time.

Are my baby's data sent to your servers?

No. All your data is stored locally on your device. If you enable iCloud sync via Sign in with Apple, your data is backed up only to your own private iCloud account through Apple's infrastructure — we never see it.

How do I cancel my subscription?

Open Settings on your iPhone → tap your Apple ID at the top → Subscriptions → Lumi → Cancel. You can also tap "Manage subscription" inside Lumi's Settings.

How does the free trial work?

New subscribers get 7 days free. You can cancel anytime during the trial and you will not be charged. If you don't cancel, your subscription auto-renews and is billed to your Apple ID.

Can I use Lumi without a subscription?

Yes — the core tracking (sleep, feeding, diaper, health) is free. Premium adds smart predictions, unlimited entries, the music box of lullabies, Live Activity routine tracking, and detailed trends.

What happens if I delete my account?

Tapping "Delete my account" in Settings permanently removes your baby profile, all entries, memories, routines, photos, and your Apple sign-in token from this device. The action is irreversible.

How do I restore purchases on a new device?

Sign in with the same Apple ID you used originally, open Lumi → Settings → Restore Purchases. Your active subscription will be recognized automatically.

Can I export my baby's data?

Not yet — this feature is on the roadmap. In the meantime, your data stays safe in your iCloud backup.

Why isn't notification firing?

Make sure you allowed notifications when first asked. To re-enable: iPhone Settings → Notifications → Lumi → toggle "Allow Notifications" on.